Client Testimonials

At Princeton Leadership Services, we feel that what others have to say about us will tell you the most about who we are and why we are effective. References are always available.

Jennifer's willingness to listen to our leadership team, multiple times, and use those conversations to build a customized program was greatly appreciated. Her knowledge, sense of humor, and ability to read a group, both held our attention and allowed us to focus on solutions and not our problems. Since her program I have found myself and many others quoting information we learned during her program.

Over my 25+ years in higher education I have found that many presenters have the ability to educate and talk TO a group but few have Jennifer's ability to build rapport and trust while talking WITH a group. This unique skill is one that cannot be taught but rather comes from an innate ability to honestly connect with others. By the end of the program I felt like Jennifer was part of our team and not presenting to it.

Erik J. Kneubuehl – Associate Vice Chancellor, East Carolina University 

From the moment you meet Jennifer Cross, you will be wowed by her easy communication style, her “spot on” ability to analyze customer situations and her terrific organizational and project management skills.  Jennifer was a valued member of our external training and consulting team and I have always been impressed with her level of preparation and her thorough understanding of how to build and foster a more cohesive workforce.

Ellen George – Dean, Corporate & Community Education, Illinois Central College Professional Development Institute

I thought Jennifer did an excellent job. She was very engaging, had good information that was pertinent to our company, and she seemed to have gotten some information about us beforehand so she was well prepared to tie the information into our culture. She was professional yet casual and I found her information to be something that made me think about how well it applied to situations I found myself in as well as how it could be applied to others in our organization.  She was so on target with what we are needing at this time. Gentle, but made some pretty profound statements re: what we are leaving on the table.

Annual Company Retreat Participant, Medical Management Innovations, Inc.

Cooper Creative Group has been extremely impressed with the quality of work that Princeton Leadership Services has provided to our clients. From our initial consultations, to proposals, to work performed, this is a top notch firm. The founder, Jennifer Cross, is insightful while working with a presentation style that is engaging and meaningful. We retained PLS to spearhead “The  2017 Leadership Playbook Series" for our clients. The feedback we received from our seasoned business owners about Jennifer's work was extremely positive, including "Attention to Detail.” “Eye Opening Thoughts.” “Very impressed!"  CCG and I highly recommend PLS.

Sara Cooper – Owner, Cooper Creative Group

Partnering with Jennifer Cross and her Princeton Leadership Services team was the best decision we made when starting our strategic planning process. Our Division of Student Affairs has benefitted overwhelmingly from Jennifer’s engaged and accessible leadership, detailed and thorough planning, and energetic on-campus consultations. Because of PLS, we have been committed to a practical strategic planning schedule, collected regular feedback from our Divisional members as well as partners across the University, and created a realistic and thoroughly supported strategic plan pertinent to our future.

Stephanie Ives, Ed.D. – Associate Vice President & Dean of Students, Temple University

Mike Cross is a leader in the business of intercollegiate athletics and higher education that I lean on for guidance and strategy. To his core, his integrity, intellect and visionary leadership have been instrumental to me and my organizations over the years. Our industry is stronger due to people like Mike and his ability to help, inspire and guide others. I consider him a friend, a mentor, and a lifelong teammate in balancing the demands of our profession with our desire to provide the best experience for our student athletes.

Rick Cole Jr. – Vice President for Athletics Administration, Iona College

Mike, the work you did with me to prepare for my head coaching interview was worth every penny and I don't know that I would have gotten the position without your support and coaching. The resume looks great too. Let's hope I don't need it again for a long time!

With deep gratitude, New NCAA Division I Head Basketball Coach

It was a pleasure to hear you speak on the Division I AD panel. You were so impactful and honest! Your insight was particularly helpful. Please continue to inspire! Thank you!

Participant, BDS Search HCTC 2016 Conference

Jennifer Cross played an invaluable role in leading our strategic planning initiative by defining an efficient and effective process; facilitating communications between stakeholders; organizing diffuse ideas; and keeping the process on schedule.  As a result of her skills and expertise, we were able to assess our strengths and opportunities; set clear and realistic goals; and then develop an action plan that has allowed us to move forward to meeting those goals in a relatively short timeframe.  A process that could become bogged down and sidetracked was instead focused and energizing for all participants.

Jodi Peine – Principal, St. Philomena School

Jennifer Cross is a great leadership trainer and was a pleasure to work with!  During our company’s customized leadership program, Jennifer made learning fun. She has the uncanny ability to adapt her teaching style to the specific group she is training. Her honest and open approach helped us understand leadership concepts and see how they can easily be applied to our every-day and work life. An important part of her format is allowing for interaction between the participants. She realizes that leaders come in all shapes and sizes, and may not have a job or a title that designates them as a leader.

Steve Stewart – Director of Human Resources, Excel Foundry

As a consultant for some group conflict management, Jennifer spent time assessing our situation and identifying issues through stakeholder engagement, and collaborated with us to problem solve options for sustainable resolution.  She conducted inclusive, interactive activities to introduce and reinforce concepts, apply knowledge, and demonstrate understanding for implementation or integration into practice.  She is honest and realistic with adapting her presentation and intervention as deemed appropriate to the group, and provides feedback for improvement.

Wendee Guth – Dean, Health Careers and Downtown Campus, Illinois Central College